Shipping Policy
There’s nothing worse than seeing the perfect beauty product, one that ticks all the boxes and fits your price-range, and getting all the way to Checkout only to discover… oh, wait, it actually costs £10 more than you expected once postage is added on. Well, we here at Love Urban Beauty couldn’t agree more, and to spare you all from the frustration and disappointment of unexpected costs, we’re proud to offer free Standard Shipping to all locations in the mainland United Kingdom*!
*Mainland United Kingdom refers to all locations within England, Wales, and the Scottish Lowlands. Deliveries to Northern Ireland, or the Highlands and Islands of the UK, may incur an additional delivery charge.
We aim to despatch all orders within two working days of payment*, and if there are any issues that might cause your purchase to be delayed, we will always get in touch to let you know, and give you the option of cancellation for a full refund if need be. We also offer Expedited Shipping on the majority of UK orders, for when you absolutely need your latest orders right away. Any international orders will incur an additional shipping charge, however all orders will be sent via a Tracked service, to give you a little more peace of mind.
Please note that not all items are eligible for international shipping; any products that contain nail polish or other elements considered to be potentially hazardous cannot be sent to addresses outside of the United Kingdom.
*Excluding Public Holidays, such as Christmas, Easter, and Bank Holidays
Our cut off time for orders is 2pm UK time; any orders that are paid for and received by us before this time should be processed on the same day, while any that come through afterwards will be processed the next working day. Please bear this in mind when purchasing expedited shipping. Once an item has been despatched, you should receive an email notification confirming this, which show which courier the item was sent with, as well a tracking number if one is available. If you do not receive this email notification, or if you have any other concerns, please feel free to get in touch, and we’ll answer any queries you may have!
Here’s a breakdown of the Shipping Services we often use:
Standard Domestic Shipping
(Available Throughout the United Kingdom)
Royal Mail 2nd Class Large Letter Service – FREE
(Usually delivers in around 4-5 working days, however delivery dates are not guaranteed)
Royal Mail Tracked 48 Service – FREE
(Usually delivers in 2-3 working days, however delivery dates are not guaranteed)
Hermes 2 Day Service – FREE
(Guaranteed delivery attempt within 2 working days, only for orders under 2kg)
Expedited Domestic Shipping
(May not be Available in the Highlands, Islands, Northern Ireland, or Isle of Man)
UPS Next Day Shipping – £7.95
(Guaranteed delivery attempt within one working day for addresses in England, Wales, and Scottish Lowlands)
APC Mailpack Service – £7.95
(Guaranteed delivery attempt within one working day for all addresses in England, Wales and the Scottish Lowlands, available for items under 1kg)
Yodel Home 24 Service – £7.95
(Guaranteed delivery attempt within one working day for all addresses in England, Wales and the Scottish Lowlands)
APC Limited Quantities Service* – £7.95
(Guaranteed delivery attempt within one working day for all addresses in England, Wales and the Scottish Lowlands)
*Service only available for potentially hazardous items, such as sets containing nail polish
International Shipping
(Only Available for Non-Hazardous Items)
Direct Link Tracked Service
(Prices vary depending on destination country, and item weight)
Direct Link Parcel Service
(Prices vary depending on destination country, and item weight; for orders over 2kg only)