Terms & Conditions

Love Urban Beauty – Our Terms and Conditions

Your usage of this website will constitute an assumed acceptance of the following Terms and Conditions. If this is not the case, and you disagree with the terms detailed here, please refrain from using this Website. Any purchases made on this website will require acceptance of all our terms and policies.

Please note that every effort has been made to ensure that these Terms and Conditions are fully compliant with your own individual rights as a consumer, and that they are in accordance with the Distance Selling Regulations.

For More Information on Our Other Business Policies:

  • Privacy & Cookie Policy
  • Cancellation, Refunds & Returns Policy
  • Shipping Terms

For any further information, please contact us.

Business Details

Love Urban Beauty is a trading name for Urban Trading GRP Ltd, a UK VAT registered company.

Urban Trading GRP Ltd:

Company Registration No. 06932270

Place of Registration: England

VAT Registration No. GB978509854

Unit 6, Bevan Close

Finedon Road Industrial Estate





For the purposes of these Terms & Conditions, the following definitions shall be used:

  • The terms ‘we’, ‘us’, or ‘the Company’, as well as any standard variations thereof, will refer to Love Urban Beauty
  • The terms ‘you’, ‘the Buyer’, or ‘the Customer’ will refer to the individual using this Website, whether viewing it or purchasing from it.

Terms & Conditions

1. General Terms of Sale

  • All of the products offered by the Company are sold ‘as seen’. The Company shall not be held responsible for any implied additional services, products, or alterations that diverge from the product as described.
  • The Company guarantees that every product being offered on this Website is to be sold completely new and unused, and unopened. Should the Customer receive a product that appears to have been opened, they should refrain from using it, and contact us as soon as possible to resolve the issue.
  • As all products on this site are sold ‘as seen’, the Customer bears the responsibility for ensuring that their purchase suits their needs. The Company shall not be liable for any additional losses that arise from incorrect purchases, aside from where covered by our Cancellations, Refunds and Returns Policy

2. Liabilities, Indemnities, Warranties & Legal Responsibilities

  • Without exception, the Company shall not be held liable for any losses the Customer may suffer due to the performance of this website. This includes loss of profit, business, value, or any other incidental losses whatsoever. This includes, but is not limited to, losses that arise due to the website being incompatible or unsuitable for use on the Customer’s devices, the website running slowly or experiencing errors, or any other inadequacy of the website whether perceived or otherwise.
  • The Company shall not be held responsible or liable, without exception, for any losses that may befall the Customer that have not been specifically addressed by these Terms & Conditions, or our Business Policies. These losses can include theft of goods after receipt, incidental damages after delivery, acts of God, or any other incidents beyond the scope of these Terms.
  • The Company shall only be responsible for liabilities rising from our Terms and Conditions or Business Policies insofar as those liabilities fall into the stated definitions held within these Terms and Conditions. The Company shall not be responsible for liabilities that fall outside of the purview of, or are not explicitly referenced by, these Terms of Conditions or Business Policies.
  • The Company shall not be held liable for any failure in enforcing these Terms and Conditions, in circumstances where it is impossible for the Company to do so. This can be, but is not limited to, unforeseen circumstances such as staff absence, postal strikes, or acts of God.
  • Should the Company be forced to shut down, enter administration, or dissolve as an entity, it shall not be held liable for enforcing these Terms & Conditions, or fulfilling any outstanding Contracts with Customers.
  • The Customer accepts that their usage of this Website, and any information presented herein, is at their own risk. The Company shall not be responsible for any losses that arise due to the Customer’s use of this Website or the information it presents under any circumstances.
  • The Company shall not be held responsible for any losses of any kind that the Customer suffers, where those losses occur due to a breach of these Terms & Conditions. The Customer shall indemnify the Company against any claims of loss in these circumstances, including but not limited to its Officers, Directors, Employees and Suppliers.
  • The Customer shall fully indemnify, hold and defend the Company against any and all losses or liabilities that arise due to the Customer’s usage of the website, without limitation.
  • The Customer agrees to fully indemnify the Company against any claims and losses, without limitation, that arise due to a third party accessing the Website using the personal information of said Customer
  • The Company shall not be held liable for any warranties, guarantees or other similar offers made by third-parties, such as those offered by product manufacturers, under any circumstances. For more information regarding the Company’s guarantees, please see our Cancellations, Refunds & Returns Policy.
  • The Customer accepts that, as the Company is based in the United Kingdom, their usage of this Website and any claims that arise from such usage will be subject to the laws of the United Kingdom (Including the laws of England, Wales, Scotland and Northern Ireland specifically). Any legal disputes that arise will therefore be settled in the English courts. If using this Website in a different country, the Customer shall bear all responsibility for ensuring that their usage does not fall beyond the writ of law in that country.
  • The Company shall bear no responsibility for any usage of this Website by the Customer, where that usage breaks the laws of the Customer’s resident country.
  • In accordance with English law, the Customer will only be eligible to purchase on this Website if they can be verified as the legitimate owner of the payment method they wish to use (ie, the owner of the credit card, debit card, or payment account being used to make the purchase). The Customer accepts that any payments may be subject to validation checks, in order to ensure their legitimacy.
  • The Customer accepts that this Website is not to be used in any way that would subvert either these Terms & Conditions, or the laws of the United Kingdom. Such uses could include, but are not limited to, using this Website for the publication of obscene or defamatory materials, or the uploading of viruses and malware.
  • In order to better illustrate or reinforce the information presented herein, this Website may feature links to third party websites. The Customer must be aware that any information or materials presented on third party sites are not under the control of the Company, and that the Company shall not be liable or responsible for any losses and claims that arise due to visiting a third party website.
  • Although the Company will put all possible effort into ensuring that any information presented on this Website is accurate, it is impossible to guarantee 100% accuracy at all times. The Company will not be liable for any claims, losses or other issues that arise due to incorrect or outdated information presented on the Website, except in cases where this erroneous information has been in breach of English Law.
  • As all goods presented on this Website are sold ‘as seen’, the Company reserves the right to change any information, content or materials at their discretion, without informing the Customer.

3. Copyright, Trademarks and Intellectual Property

  • The Company confirms that all content displayed on this Website, (including, but not unlimited to, written copy, design elements, branding and images), is either the intellectual property of the Company, or officially licensed for use by the Company by the rights owner’s in question. The Customer accepts that all rights regarding the content of this Website shall remain with the Company, or the original licensors.
  • The Customer shall not, without exception, reproduce, modify, copy, or otherwise distribute any content or materials on this Website for commercials purposes.
  • The Company permits the Customer to print or save examples of content found on this Website for their own personal reference, under the condition that all copyright and proprietary notices are respected and kept intact. The Customer shall only do so for private, non-commercial purposes, and will not be allowed to store such information on any public Network, or Networks that can be accessed by a third party.
  • The Company acknowledges and respects all licenses, trademarks and copyrights that apply to content on this Website, where said licenses are owned by a third party and not the Company itself.
  • The Customer agrees to acknowledge and accept all license agreements delivered by the holders of any copyrights or trademarks found on this Website. The Company shall not be responsible or liable for any breaches of intellectual property rights by the Customer, or any third party.

4. Terms & Completion of Contract

  • The Company is under no obligation to accept any orders, and has the right to reject any Contract they wish, for any reason. If the Customer has already paid for such an order, then a full refund will be issued in all cases except where the Company has reason to suspect the payment is fraudulent. Under these circumstances, a refund will not be issued until after a further legal investigation, after which the issuing of a refund will depend on the advice of the authorities looking into the matter.
  • All orders placed by the Customer will be treated as an offer of purchase, until the Company has officially authorized the order or the Contract has been completed. The Customer should note that an automated email confirming the placement of an order does not constitute it’s authorization by the Company.
  • Once the Contract forming the basis of an Order has been completed fully, the Order shall be considered to be authorized.
  • The Contract between the Customer and the Company shall be deemed completed when these two criteria have been met:

I) The Company has received full payment for any outstanding orders. The payment must have been made from a verifiable payment account, and be confirmed by the Company’s accounts as received, for the Order to be marked as paid.

II) The Company has confirmed the despatch of the purchased items, with all goods included within this Contract forming a part of the same Despatch Notification email. Any goods purchased by the Customer that do not appear on this Despatch Notification will not be part of the same Contract, as they may have been subject to delays for whatever reason.

  • The Customer shall take over all responsibility, liabilities and risks for the items ordered, once they have been delivered to the Customer.

5. Purchasing & Payment Terms

  • The Customer acknowledges that, in order to prevent fraud, they must have a legitimate, verifiable payment option in their name, for them to be able to purchase on this Website. The Company has the right to temporarily use the Customer’s information to verify the legitimacy of any payments (For more information on this, please read our Privacy Policy) in order to fulfil its legal and fiscal obligations.
  • Unless explicitly stated otherwise, all prices shown on this website are inclusive of VAT.
  • As all products are sold ‘as seen’ at the time of ordering, the Company retains the right to change the price of any item at any time, and at their discretion, without consulting the Customer. These changes will not, however, affect any previous or ongoing purchases.
  • Until full payment has been received and the Contract completed, the Company shall retain the property for all goods.
  • The Company may, at their discretion, run limited time promotions on their products. These promotions are strictly subject to availability, and the Company reserves the right to end a promotion at any time. The Customer will not be able to claim a discounted rate once a prior promotion has ended, and any vouchers or coupons issued as part of a promotion shall hold no monetary value outside of said promotion.
  • The Customer accepts that, if they are ordering an item to an address outside of the United Kingdom, their order may incur further import duties, taxes, or charges once the goods have entered their destination country. The Company shall not be responsible for any monetary or legal responsibilities that arise from the import of goods; these, alongside any additional customs payments, shall be the responsibility of the Customer. The Customer shall also be liable for any breaches of local import regulations that arise as a result of their Order, as well as for ensuring that the items ordered are legally suitable for import to their destination country.

6. Acceptance of Goods

  • In accordance with Distance Selling Regulations, the Customer has 14 days to determine whether or not the items they have ordered are acceptable. If they are not, they must contact the Company, to arrange for a Cancellation.
  • If the Company has not been contacted by the Customer within 14 days of delivery, they shall assume that the goods have been accepted by the Customer. Cancellations and returns after this period may still be accepted, but only under the circumstances of damages or faults that are not the responsibility of the Customer.
  • In the case of non-deliveries, the Customer must notify the Company within 30 working days of the order being despatched, in order to allow the Company the chance to look into issuing a refund or replacement. If 30 working days have passed, and no contact from the Customer has been received, the Company shall no longer accept any claims for non-delivery.
  • For more information about the way in which claims, cancellations, and refunds will be handled, please see our Cancellations, Refunds & Returns Policy