What do I do if I need to cancel an order?

If you’ve changed your mind about your order, then please get in touch with us as soon as you can to let us know! If you message us before your order has been despatched, we should be able to stop it from going out, and we’ll be able to cancel the order and issue you with a refund. However, if we’re not able to catch your order before it’s despatched, unfortunately we’ll be unable to cancel it; instead, you’ll just have to reject the delivery, and we’ll be able to refund it once it’s arrived back to us.

Where’s my order?

If there’s tracking available for your order, then you should have received a tracking number via email when you’re order was despatched. But if you’re still having difficulties with finding out the progress of your order, then you can always get in touch with us, and we’ll be happy to have a look!

How long does delivery usually take?

Delivery times tend to vary, depending on what shipping service your order was sent out with. Even our most basic services should arrive within 2-5 working days to addresses in the United Kingdom, and orders where you’ve paid for a Next Day service should have an attempted delivery attempt the next working day. Of course, these estimates can vary depending on the exact location, especially when it comes to addresses outside of the United Kingdom. If you are ordering from another country and you’d like an idea of how long delivery will take, it will probably be best to contact us, so we can give you a better idea of a typical timescale.

Can I change my order before it’s been despatched?

Under very specific circumstances, we might be willing to accept changing an order before despatch. But the items being swapped would both have to be of the same value, and be suitably available. Otherwise, unfortunately, we are not able to change ordered items once the order has been confirmed, and you’ll probably be better off having your order cancelled, and ordering the correct item separately once the refund has been issued.

What happens if I’m not happy with my order?

We absolutely appreciate that, sometimes, orders just don’t work out as planned. So if you really aren’t happy with your order, by all means feel free to get in touch with us. We’ll be happy to try and sort out a solution, whether it’s a partial refund, a full refund, or even a replacement.

Do you ship to addresses outside the UK?

For certain items, yes, we are happy to say that we offer shipping to locations outside of the United Kingdom. However, any sets that contain Nail Polish cannot be shipped outside of the UK, as it is classified as a potentially hazardous item.

What payment methods do you accept?

We accept most of the more common methods of payment, including PayPal and by debit card.

I’ve accidentally put the wrong delivery address on my order, what do I do?

As with cancelling an order, if you want to change the delivery address for your order, you’ll have to get in touch with us as soon as possible to let us know. If we’re alerted to this before the item is despatched, then we should be able to set the order aside, and change the destination to the new address provided. Please note that, on rare occasions, this might result in the order being delayed by a day, if making this change coincides with our cut-off point for despatch.

If the order has already been despatched, then unfortunately we will be unable to change the address.

Can I return a product to you that I bought off of a 3rd party website?

Like most beauty brands, we also sell our products on other platforms, and have other registered distributors who sell our products as well. However, if you have purchased items from any source other than on this website, you will not be able to return them directly to us. We would advise getting in touch with the platform you purchased the items from.

Want some more information about our exact terms when it comes to Cancellations, refunds, and returns? Why not check out our Policy!